Frequently Asked Questions
Find answers to our most common questions below.
1. Orders & Payments
Q: Do you offer Cash on Delivery (COD)?
We operate on a strict prepaid-only model. All orders must be paid for online at checkout.
Q: Can I modify or cancel my order?
Modification requests must be made before dispatch. Once dispatched, orders cannot be changed or cancelled.
2. Shipping
Q: How long does delivery take?
Orders are processed within 3–5 working days. Delivery timelines vary by location.
Q: Do you ship across India?
Yes, we currently ship pan-India.
Q: Will I receive tracking details?
Yes, tracking details are shared once your order is dispatched.
3. Product & Quality
Q: Is your jewellery anti-tarnish?
Yes! Our pieces are crafted from high-quality stainless steel with a refined gold finish for long-lasting shine.
Q: Is it suitable for sensitive skin?
Yes, stainless steel is generally gentle on most skin types.
Q: Is the jewellery waterproof?
To maintain the best shine, we recommend avoiding prolonged exposure to water, perfumes, and harsh chemicals.
Q: How should I store my jewellery?
Store it in a dry place, away from moisture and direct sunlight. Keep pieces separate to avoid scratches.
4. Returns & Support
Q: Do you accept returns?
We follow a strict no-return, no-exchange policy.
Q: What if I receive a damaged item?
An unboxing video (recorded from opening the sealed package) is mandatory. Claims must be reported within 24 hours.
Q: How can I contact support?
Reach us via Email or Instagram DM. Hours: Mon-Sat, 11 AM – 6 PM.